Google’s Local Business Center Gets a Facelift

Kelsey Group Blogs by Mike Boland
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Google announced today (though it leaked out yesterday) that it will integrate more analytics features in the Local Business Center (LBC). The LBC for those unfamiliar is the place where businesses can go to “claim” their listings and correct or update any information about them.

The benefit to businesses doing this is that this information will make them more findable: These are the business data that end up in Google maps. More importantly, these are the listings that get fed into Google’s local 10-pack.

Good Move

In a nutshell, this will do two things for Google: Better tools in the LBC allow businesses to be more effective in improving and updating their data, which equals a better index of data for Google and search experience for their users.

This will essentially happen through a better feedback loop. These new analytics features show businesses lots of things about the performance of their listings; as a result it becomes more clear what they need to do to improve them.

One example is a score given to every business location that tells them on a scale of 0-100, how complete their business information is. This is not only the level of simplicity that is required for SMBs, but it is very transparent.

A concrete “score” tells them how complete their info is and what they need to do to boost that score (add hours of operation, products sold, etc.). This is similar in some ways to Localeze’s recently announced “confidence score

The second way this helps Google is to feed more businesses into its AdWords SEM platform. By seeing the analytics around how effective their organic listings are performing, it may interest some businesses in graduating to AdWords, where they can generate even more traffic in a trackable way.

The features of these new LBC analytics are in fact similar to Google Analytics. They also include things like seeing where searches are coming from and where directions are originating from (when a user generates directions to a business in Google Maps). This could get advertisers interested in paid search that utilizes AdWords geo-targeting features.

Overall, getting more Adwords advertisers has been an important issue for Google as sign-ups have started to plateau. This is one of the challenges of “self-serve” online advertising and is supportive of the strengths of some of the local media organizations out there (YPs, newspapers, etc.) who are capable of more of a “push” via physical sales force.

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